Privacy Policy

1. Information We Collect

1.1 Personal Information

When you book appointments or contact us, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Postal address for billing and communication purposes
• Payment information (processed securely through third-party payment processors)
• Date of birth and age for age-appropriate services
• Medical history and health information relevant to spa treatments
• Appointment preferences and service history

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule appointments, provide spa treatments, and deliver the services you request
• Communication: To send appointment confirmations, reminders, and respond to your inquiries
• Payment Processing: To process transactions and manage billing
• Personalization: To customize treatments based on your preferences and health considerations
• Marketing: To send promotional offers, newsletters, and updates (with your consent)
• Website Improvement: To analyze usage patterns and enhance user experience
• Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, email service providers)
• Therapists and Staff: With our spa professionals to provide requested treatments
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Consent: With your explicit permission for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Staff training on data protection and privacy
• Secure storage systems with encrypted databases

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing your personal information
• Portability: Request a copy of your information in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at sukhayaa.wellness@gmail.com or call 9096093889.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After the retention period, we will securely delete or anonymize your information.

9. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India. By using our services, you consent to the transfer of your information to India and other countries where we operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: